China Eastern Airlines Co., Ltd. is headquartered in Shanghai and is one of the three largest state-owned airlines in China. Its predecessor can be traced back to the first flight squadron established by the former Civil Aviation Administration of Shanghai in January 1957. It is listed in Shanghai and Hong Kong.

China Eastern Airlines operates a modern fleet of nearly 800 aircraft, one of the youngest fleets in the world. It has the largest Internet wide-body fleet in China with leading commercial and technological models. It is the first in China's civil aviation to allow the use of portable devices such as mobile phones. It can provide air travel services to 150 million passengers each year, ranking among the top ten in the world.

At present, most airlines use paper barcodes to track baggage throughout the entire process of baggage check-in, sorting, loading and unloading, and arrival. However, traditional barcode management has the following problems:

• The existing scanning efficiency is low, which increases the workload.
• The quality of scanned data is not high, which affects the passenger experience.
• The sorting efficiency is low, which increases the difficulty of management.

The application of RFID technology brings the following value to China Eastern Airlines:

• The application of RFID technology increases the efficiency of baggage identification by 200% and the efficiency of luggage sorting and transportation by 50%
• Helps users achieve accurate and transparent management and reduces the problem of lost items
• Improves the travel experience of passengers and enhances the corporate brand image

Eastern Airlines uses Seuic UTouch RFID handheld computers in the whole process of luggage tracking to achieve efficient luggage management. At the same time, the light and portable nature of UTouch, combined with a dedicated backpack, greatly reduces the load of use and has won praise from customers.